Terms and Conditions

1. Operator

Wellness Rezort Tatranská Štrba (Lúčna 1197/12, 059 41 Tatranská Štrba) is operated by K P S spol. s r.o., registered office 434, 972 11 Poruba, Slovakia, company ID (IČO) 31 574 866, tax ID (DIČ) 2021144290, VAT ID SK2021144290, registered in the Commercial Register of the District Court of Trenčín, section Sro, file No. 2159/R. You conclude the accommodation contract with this company and this company receives your payments.

Contact: phone +421 905 678 329, e-mail rezervacie@wellnessrezorttatranskastrba.sk.

2. Booking and conclusion of the contract

These terms apply to accommodation booked through the booking system on this website. The accommodation is described on this website; current prices in euros and the total price of your stay are shown in the booking system before you submit the booking.

The accommodation contract is concluded by submitting the booking and making the payment under Article 3. You will receive a booking confirmation by e-mail.

Accommodation is provided on the booked dates at the property itself: check-in from 13:00, check-out by 11:00.

3. Payment terms

Payment is made by payment card only, via the Comgate payment gateway (Comgate, a.s., Gočárova třída 1754/48b, 500 02 Hradec Králové, Česká republika, IČ 27924505). You enter your card details only on Comgate's secure payment page – we neither see nor store them.

Bookings made less than 7 days before arrival: the full price of the stay is paid when booking.

Bookings made 7 or more days before arrival: a 50% deposit is paid when booking and the remaining 50% is charged automatically to the same card 7 days before arrival. By submitting such a booking you agree to this charge.

4. Cancellation policy and refunds

You can cancel your booking free of charge within 24 hours of payment – we will refund the full amount paid.

If the booking is cancelled up to 14 days before arrival, the cancellation fee equals the deposit (50% of the price of the stay).

If you do not arrive, we charge 100% of the total booking price.

In case of illness, we will offer an alternative date by mutual agreement.

To cancel, e-mail rezervacie@wellnessrezorttatranskastrba.sk or call +421 905 678 329. Refunds are made without undue delay to the payment card you paid with, via the Comgate payment gateway.

For accommodation on precisely agreed dates you have no right to withdraw from the contract within 14 days without giving a reason (Section 19(1)(l) of Slovak Act No. 108/2024 Coll. on Consumer Protection) – cancellations follow the policy above.

5. Complaints

If the accommodation or services do not match your booking, please let us know as soon as possible – ideally on site during your stay or by phone at +421 905 678 329, so that we can fix the problem straight away. You can also send a complaint by e-mail to rezervacie@wellnessrezorttatranskastrba.sk; please state your name, the dates of your stay and a description of the problem.

We will handle your complaint without undue delay and within 30 days at the latest, and inform you of the result by e-mail. If the complaint is justified, we will grant an appropriate discount or refund the corresponding part of the payment to your card.

6. Dispute resolution and supervision

If you are not satisfied with how your complaint was handled, you can ask us for redress at rezervacie@wellnessrezorttatranskastrba.sk. If we reject your request or do not reply within 30 days, you can submit a proposal for alternative dispute resolution to an ADR body, e.g. the Slovak Trade Inspection (www.soi.sk), under Slovak Act No. 391/2015 Coll. The list of ADR bodies is kept by the Ministry of Economy of the Slovak Republic.

Consumer protection is supervised by the Slovak Trade Inspection (SOI), Inspectorate for the Prešov Region.

7. Final provisions

The processing of personal data is described on the Privacy Policy page. These terms are valid from 30. 10. 2026. In case of any discrepancy between language versions, the Slovak version prevails.